Product recall: Microsoft AC power cord for Surface Pro, Surface Pro 2 and certain Surface Pro 3 devices

2016 01 26 - Microsoft AC power cord

Parts eligible for replacement

This recall applies to:

  • AC power cords for Microsoft Surface Pro, Microsoft Surface Pro 2, and Microsoft Surface Pro 3 devices sold before 15 July 2015
This recall DOES NOT apply to:

  • AC power cords for Microsoft Surface RT, Microsoft Surface 2, Microsoft Surface 3, Microsoft Surface Pro 3 devices sold after 15 July 2015, Microsoft Surface Pro 4 and Microsoft Surface Book
  • Power supplies with DC power cord for all devices
  • AC power cords and power supplies for the docking stations for Microsoft Surface Pro, Microsoft Surface Pro 2, Microsoft Surface Pro 3 and Microsoft
    Surface 3

Microsoft will provide one AC power cord replacement free of charge for each eligible Surface Pro device that you own. No proof of damage is required to receive a replacement AC power cord.

If you have more than one Surface Pro device, you’ll need to submit a replacement order for each one.

Find out more here http://bit.ly/1PvcuG0

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