Telephone scams

More than a third of scams are over the phone. These fraudsters often use the names of well-known companies to commit their crime, as you are more likely to trust them.

Telephone scams are the second most common type of scam in the UK. Help disrupt scammers by reporting scams to KCC Trading Standards.

Common types of telephone scams currently targeting Kent residents

Computer scams

Scammers tells the resident they are calling from a computer company and they have detected a fault or virus on their computer. They offer to fix the problem over the phone for a small fee. Consumers who have provided bank details and access to their computer have found more money was taken from their account than agreed and viruses were added to their computer causing it to crash.

Computer firms never make unsolicited phone calls to help fix your computer.

Bank card scam

Scammers tells the resident their bank card has been used by a criminal who has been arrested. They then claim that to prosecute the criminal they will need the resident to put their bank cards in an envelope with their pin numbers and give them to a detective who will call round to collect it. Later that same day someone will arrive and claim to be from a local Police station. Residents who hand over bank card and pin numbers find that their accounts will be cleared out by scammers and their identity has been stolen.

The Police would never ask for your bank card or pin numbers.

Scammer claiming to be from an authority

Scammers tells the resident they can provide a unit which will block cold calls. They claim it’s a Government Scheme and will cost around £90 a month. Residents that agree to the unit find out that it is not a government scheme, the scammers have taken considerably more money than agreed and if they receive a unit it does not work.

Scammer tells the resident that they are calling from a local district council and their records show they have been in a recent car accident. They ask the resident to provide personal details. Residents who provide personal details find their identity has been stolen.

Always be wary of an unknown caller claiming to be affiliated with the Government or local district council.

Utility scam

Scammers tells the resident they are calling from the Water Board. They tell the resident that a repair they had done on their some time ago caused the drains to block. They needed to hire a machine to access the drains and asks the resident to pay a £1000 deposit for the machinery.

Consumer received a call from someone alleging to be from South East Water. The caller threatened to cut off the water supply unless money was handed over.

You should already be aware if you are in arrears with a utility company. If you receive one of these calls, hang up and contact the utility company using a telephone number on your last bill.

Money back scams

Scammers tells the resident a cheque is waiting for them following a recent PPI claim. They ask the resident for personal and financial details before they can send the cheque.

Scammer tells the resident they are calling from the Claims Advisory Group and have been checking bank account charges. The scammer tells the consumer a cheque is waiting for them but they need an initial payment of £200 to process the claim.

Telephone Company scam

Scammers claims to be calling from a telephone company and tells the resident they want to check they are on the correct plan. The scammer asks the resident to provide personal details about their account.

Money off coupons

Scammers tells the resident they are offering money off coupons in a magazine for a one off payment of £1. Residents who agreed and provided bank card details found that considerably more money has been taken from their account than agreed.

Scammers will use any story to trick you into divulging personal and financial details which they will use to steal your identity and take your money.

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