United Biscuits has chosen to voluntarily withdraw from sale McVitie’s Toasting Waffles after contact from a small number of consumers following a change to the product recipe.
Due to circumstances beyond our control, United Biscuits had to move production of McVitie’s Toasting Waffles to a new manufacturing site and consequently the recipe and some of the ingredients changed. McVitie’s Toasting Waffles now contain milk and lupin, which a small proportion of consumers are allergic to.
The ingredient changes were updated in the ingredients panel on the product packaging, with milk and lupin clearly labelled. In addition, United Biscuits’ websites were also updated to notify consumers of the change and we advised the Anaphylaxis Campaign, who put an advisory notice on their website.
Although UB has taken these actions, a small number of consumers have purchased or consumed the product before reading the ingredient listing on pack and without realising there has been a change.
United Biscuits has recognised the concerns of our regular consumers of McVitie’s Toasting Waffles and of the risks that milk and lupin present to those with a food intolerance to these ingredients. United Biscuits is a responsible food manufacturer and puts the safety and satisfaction of consumers above all other considerations. As such, United Biscuits has chosen to voluntarily remove McVitie’s Toasting Waffles from sale.
The new recipe for McVitie’s Tasting Waffles only poses a potential risk to the small proportion of consumers who are allergic to milk or lupin
United Biscuits apologise to any regular consumers of McVitie’s Toasting Waffles who have purchased or consumed the product without noticing the change to the ingredient listing and for any concern this may have caused. Any consumers with questions about the product, please contact our United Biscuits’ Consumer Services Team as follows:
Web link: http://www.unitedbiscuits.com
Phone number: Freephone 0500 011710 between 9am – 5pm